Refund policy

Cancellation & Refund Policy

Tailor Élevé

Please review this policy carefully before placing an order.

 

TAILOR ELEVÉ RETURN AND REFUND POLICY

  • Returns are accepted within 30 days of delivery.
  • Free return shipping is provided.
  • The item must be returned in its original, unused condition.
  • All original accessories, parts, manuals, and packaging must be included.
  • Items that are damaged due to misuse, have missing parts, or show signs of use may not be eligible for a full refund.
  • Refunds are issued after the returned item has been received and inspected.
  • Customers must contact Tailor Elevé before returning an item so return instructions and the correct return address can be provided.
  • No restocking fees
  • No final sale items


Please Note: Custom or personalized items (including made-to-order décor and event pieces) are non-returnable and refundable. Standard return rules apply only to non-custom items

Order Cancellations

Non custom/ non personalized orders may be canceled within 48 hours of purchase .

Custom and personalized orders cannot be canceled.

Orders that have already shipped cannot be canceled while in transit. If you no longer want the item, you may return it after delivery in accordance with our return policy.

Custom & Personalized Products (Non-Refundable)

All custom, personalized, and made-to-order products are NON-REFUNDABLE and NON-CANCELABLE after 48 hours, including but not limited to:

• Custom acrylic centerpieces
• Custom banners
• Mirror acrylic invitations
• Cake toppers
• Product display walls
• Banner stands
• Custom favors
• Cartoon memory frames
• Face stamps
• Newspaper labels
• Magazine-style invitations
• Any personalized or made-to-order item

Once design work begins or production starts, all sales are final.

Digital Products & Services (No Refunds)

All digital items are NON-REFUNDABLE and NON-CANCELABLE immediately upon purchase, including:

• Animated video invitations
• Canva templates
• Digital downloads
• Digital design services

Once delivered or accessed, digital items cannot be returned or refunded.

Proofs, Approvals & Revisions

• Select products include 1–2 complimentary revisions as outlined on the product page.
• Additional revisions may incur an additional fee.
• Customer approval of proofs authorizes production.
• Once a proof is approved, the order cannot be canceled, changed, or refunded.

Rush & Expedited Orders

All rush or expedited orders are NON-CANCELABLE and NON-REFUNDABLE immediately upon purchase, due to priority scheduling and labor allocation.

Event Dates & Customer Responsibility

Customers are responsible for:

• Providing accurate personalization details
• Reviewing proofs carefully
• Responding within required timelines

Refunds will not be issued for:

• Delays caused by late customer responses
• Event date changes
• Incorrect information submitted by the customer

. Custom items

Damages or Errors

If an item arrives damaged or there is an error caused by Tailor Élevé, customers must contact us within 48 hours of delivery with clear photo of the issue and order number . Once reviewed and approved, we’ll gladly make it right.
Resolutions will be determined at our discretion.

Errors caused by incorrect information provided by the customer are not eligible for refunds.

Policy Agreement

By placing an order with Tailor Élevé, customers acknowledge and agree to this Cancellation & Refund Policy.

Contact Information

For questions regarding this policy, please contact:
info@tailoreleve.com